Contents
Users may join the service where available via:
2.1. By placing an order with Sky Sports Alerts, you warrant that you are over the age of 16, and either are the bill payer, or have the bill payer’s permission.
2.2. By accessing and/or using this site, you have read and understand these conditions, and accept that you are legally bound by these Conditions. These Conditions will apply to all services provided by Sky Sports Alerts unless stated otherwise. None of these Conditions affect any rights or obligations imposed under UK Law.
To Optout just reply ‘stop’ to any of the service messages received on your handset. This text message is not case sensitive, however any other variation of this text may not be accepted (E.G. Please stop). Please only consider the service successfully stopped once you have received a FREE reply text message from the same shortcode, to the effect of “All services on this shortcode are now stopped. Text back in to restart the most recent”. If you have not received a text message to this effect then please contact us to confirm your signup has been cancelled. If you are signed up to more than one shortcode, you must send a stop request to each shortcode to end all services or subscriptions. Standard rate charges may apply to messages sent.
Please only consider the service successfully stopped once you have received a FREE reply text message, to this effect 'You have been removed from Sky Sports Alerts Help? [email protected]' confirming that you have been unsubscribed. If you have not received a text message to this effect then please contact us to confirm your subscription has been cancelled. If you are subscribed to more than one service billed then you must send a stop request for each service or simply text STOP ALL.
If you optout from the service within 14 days then you have an opportunity to claim a refund for charges of the first two weeks that the service took place within the 14 day period, should you wish to do so. If you wish to do this within 14 days of your entry date, then please contact Customer Services on [email protected]
5. Premium SMS Weekly Access – General Terms & Conditions
5.1. By giving your mobile number to us through the internet, via online adverts or any other promotions, you will gain entry to the selected service. You agree that any information you provide through our website or otherwise is true, accurate and complete, and that you will ensure that this information is kept accurate and up to date at all times. We reserve the right to request verification of your age, identity and contact details.
5.2. You may be billed via SMS (dependant on your network operator), wherein you receive a text message sent to your mobile phone which is charged upon delivery. The billing via SMS section of these terms will explain this. Alternatively, you may be charged via Payforit, which is a direct charge to your mobile phone bill by your network provider. The billing via Payforit section of these terms will explain this.
Billing via SMS
5.3. If you have entered via the internet; after submitting your mobile number to us via one of our online promotions, you can validate your entry by one of the following routes: You will either receive a text message asking you to validate your signup by responding via text message or a PIN will be sent to you via text in order to confirm that your mobile number is correct. You must then type the PIN into the indicated panel on the online promotion to validate your entry.
5.4. You may enter one of our services by texting a ‘Keyword’ to us after viewing one of our advertisements on the television or the internet. This text message serves as the confirmation from the entrant that they would like to enter the service, and will therefore be followed by a ‘Thank you for your entry’ confirmation message. Please only consider your signup successful if you have received a confirmation message from us.
5.5. You can send “STOP” prior to receiving your billed message, which will opt you out of the ongoing service and receiving premium rate charges. A free ‘cost reminder’ message is sent to the handset prior to billing. This will reconfirm the service you have joined, the costs involved, and remind you how to stop the service so that you no longer receive premium SMS. Please ensure that you save this message on your phone for future reference.
5.6. After confirmation of sign up to the service, you will begin to receive messages alerting you to a brand new promotion. You will only receive up to three messages a week. The advertised promotion may offer a variety of deals including a free trial of the service. Please refer to the promotion for the terms and conditions of this offer.
Billing via Payforit
5.7. If you have entered via the internet; you will either be required to click on specific subscribe buttons to verify your subscription into the Sky Sports Alerts service, or you will be asked to verify your subscription by confirming a PIN number sent to your mobile phone via text message. It is very important that you respond as indicated, as it is at this point that you will gain access to the Sky Sports Alerts site.
5.8. Once you have responded as requested and validated your subscription your access to the service commences.You can stop the subscription at any time by sending ‘SKYSPORTS’ to the number instructed to end the subscription. You will receive a free text message which confirms the 5 digit shortcode number you need to send STOP to in order to unsubscribe. You will only have access to the Sky Sports Alerts site for 7 days from the last date that you were charged, therefore your access to the Sky Sports Alerts site at the point you unsubscribe will depend on where in this 7-day period you have cancelled your subscription.
5.9. The first week’s billed message will be sent to your mobile phone shortly after you confirm your subscription, or after the 24-hour free trial period has passed if applicable. You will also receive a free cost message after confirming your subscription into the service, and every 28 days throughout the subscription period.
5.10. After you sign up to the Sky Sports Alerts service you will gain access to the Football Alerts portal for £3 per week.
6. Continuation of General Terms
6.1. Should a mobile network operator encounter failed delivery attempts of a premium message prior to a user sending in the STOP command, the network may still attempt to re-deliver the failed message even after the STOP command has been sent to the promoter. Users understand and accept that the promoter has no control in this matter. However, the promoter will ensure that no NEW premium messages are generated by the promoter after receipt of a valid stop command. All STOP commands are answered by a free text confirming the STOP command and the cancellation of the subscription as explained in the Optout section of this page.
Please email us with any comments you may have regarding our service [email protected]
Sky Sports Alerts reserves the right to modify or discontinue, temporarily or permanently, the services and subscription provided to you. Subscription fees will apply regardless of whether or not you use your subscription or access the service, as Sky Sports Alerts will continue to provide you with the access to the site and service throughout this period.
6.2. Sky Sports Alerts reserves the right to modify or change any products or services as required in order to improve range and availability. We recommend that you regularly check the site for updates to the services on offer. Subscriptions will apply (unless and until you text STOP to the shortcode you received the service messages) regardless.
7.1. The Liability of the promoter and its managing company shall be limited to the amount of the charges actually paid.
7.2. We shall not be liable:
8.1. Our products and services are provided via this website and physical copies are not provided. All of these products are subject to copyright protection and should not be copied or distributed.
8.2. These products and services are the property of Sky Sports Alerts. By joining the service you will be provided with an account for Sky Sports Alerts, you have been granted license to access the products and services, subject to these Conditions.
8.3. These products and services have not been sold to any user who has an Sky Sports Alerts – Football Alerts account. The customer has no right to copy, distribute, share, edit, sell or modify the product in any form. Sky Sports Alerts may encrypt any of this information to protect our products and services.
You must not:
• Copy, distribute, adapt, share, edit or modify this site or transfer any part of the site • Do anything which may place an unreasonable or disproportionate load on the site, you must not do anything which disrupts the functions of the site • Make any modifications to the site, test, scan or circumvent the security of the site • Use the site or content in any way which breaches the rights of Sky Sports Alerts or any third party • Use the account of another customer, or impersonate another customer when using the site • Knowingly transmit any virus, worm, defect, Trojan horse or any other malicious code to the site for any reason; and • Use any method to autonomously create accounts by any means under fraudulent pretences
10. Email and Mobile Marketing Terms & Conditions
By giving us your mobile number and email address, you agree for Sky Sports Alerts and its managing company to send you either an occasion email or text, notifying you of the latest offers and promotions available from our group. If you ever wish to be removed from any of our email/text broadcasts, you will have a link at the bottom of each email saying ‘Optout or go to the Contact Us page on our website and complete the web form, putting ‘Unsubscribe from marketing in the message box. Alternatively, you can call email us on [email protected]. Once you do this, you will be removed from future broadcasts.
Sky Sports Alerts reserves the right to assign the agreement to and acceptance of these Terms & Conditions, in whole or in part, at any time without notice. The user may not assign any of his/her rights or obligations arising from their agreement to and acceptance of these Terms & Conditions.
The promoter is Sky Sports Alerts, a brand name of the promoter SP Two Ltd. Correspondence address: Unit 15535, PO Box 6945, London, W1A 6US, UK. Email [email protected]
13. Changes to these Terms & Conditions
We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may update our Terms & Conditions and Privacy policies to optimise the user experience and to comply with legal and regulatory obligations. Accordingly, we recommend that you check these pages periodically in order to review our current policies.
We always do our best to meet the needs of those who contact us, but we appreciate that sometimes you can find yourself in a situation where you are not happy with the service that has been provided. If you would like to make a complaint regarding the contact you have had with, or the service you have received from us, then this policy sets out the process for you to use.
Any and all complaints will be dealt with appropriately and will be investigated by a member of staff within the company with sufficient seniority to resolve the issues. While dealing with your complaint we promise to be respectful of you at all times, in turn we expect the same behaviour towards our staff. All customer service calls are recorded, and our staff reserve the right to terminate any call in which they feel abused or threatened.
The majority of all complaints can be handled and resolved at the first point of contact, however this is not always possible. We aim to complete all investigations and resolve all complaints within 10 working days of the complaint being made.
All complaints can be made by telephone or by email using the below information:
Email: [email protected]
For your complaint to be properly registered please provide us with the following information:
All of the above information will be kept confidential and private, to be used for the sole purpose of investigating and responding to the complaint made. This information will not be provided to any third parties unless absolutely necessary in order to fully investigate the complaint, by lodging a complaint, you are agreeing that this can occur.
People who can complain
A complaint can be made by either someone who has received services from or relating to SP Two Ltd, or a representative of the above described service user. Where a representative wishes to make a complaint on behalf of someone else, they may be required to provide proof that they have the permission of the service user to make the complaint or query on their behalf.
After a complaint has been made
Where a complaint is made in person or over the telephone:
All complaints will receive a response within 1 working day, however if further investigation is necessary before an explanation/resolution can be provided, then we aim to resolve your complaint within 10 working days. In responding to your complaint, we will follow the procedures set out in this policy unless other guidelines are agreed with the complainant, and will ensure that:
Complaints should be made as soon as possible after the incident giving rise to the complaint. We do expect all complaints to be current; however we will accept a historic complaint if we are satisfied that:
It is important for the complainant to be aware that if their complaint involves disputing the use of, or registration to one of our services, they may be required to provide evidence which confirms their claim (E.G. a copy of the mobile phone bill). As with all other personal information, in any instance where the complainant is required to provide additional information or documentation, this will only be used for the sole purpose of investigating and responding to the complaint made, and will be kept confidential and private.
All complainants have the right to refer their complaint on to the appropriate governing body if they are unhappy with the outcome of our investigation, however this referral must be made by the complainant and will not be made by SP Two Ltd on the complainant’s behalf.
All complainants will be given the opportunity to receive an acknowledgement letter or email upon request. This will discuss not only the complaint itself, but the manner in which the complaint has so far been handled and the period in which the investigation of the complaint is likely to be completed.
Once a complaint has been dealt with
Once investigations have been completed, upon request, a report can be provided which includes:
A letter/email will be sent to the complainant where necessary, confirming all of the above information and reminding them of their right to take the matter further if they are unhappy with the outcome.
In circumstances where the response/final outcome of the investigation is not ready within 10 working days we will notify the complainant accordingly and explain the reason why.
Further advice
If for any reason you are not happy with our response, you can refer your complaint, to CommsADR, who are authorised by the Government under the Alternative Dispute Resolution service for the purposes of consumer disputes (competent authorities and information) regulations 2015, to provide an independent review of complaints and dispute resolution services. You can visit their website via the following link: https://www.commsadr.co.uk/createclaim/
Sky Sports Alerts is willing to submit itself to its ADR procedure and be bound by its decisions.
As a consumer, you are afforded free redress and we would urge you use the approved ADR provider to review your complaint and provide their impartial and independent conclusion.